What’s the secret to the success of your company, IQ or EQ? Shorthand for “Emotional Intelligence”, EQ is defined by self-awareness, self-regulation, motivation, empathy, and social skill. The idea of EQ was first applied to business in an article written for The Harvard Business Review in 1998. Daniel Goleman studied nearly 200 successful, international companies and found that while traditional traits related to leadership (intelligence, toughness, vision, etc.) are indeed important components of success, EQ…

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Social data revolutionizes our understanding and relationship with current and potential customers. From ads fueled by contextually relevant content to a new era of customer service and influencer marketing powered by media, it’s clear.  The new business landscape for any industry is social, mobile, and real-time. But what if you could harness the insights locked within the employee conversations your employees are having on an enterprise social network? You can uncover opportunities for driving collaboration,…

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The literati of yore met in the salons of France, but from March 7-11, Austin’s SXSW was once again a new-world epicenter of cultural and intellectual zeitgeist. This year’s gathering was brought to you by the letter B, for brain trust, BBQ and ball (we had one!) DataSift co-sponsored several shindigs this year, from summits and panels to networking events. A recurring theme was a move towards better understanding customers in order to engage on…

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The place to be next week? SXSW Interactive of course. While it has become fashionable to complain that the conference is too big, too crowded and just too much, the truth is that everyone in the social economy will descend on Austin this week to kick off the 21st SXSW conference. I am excited to join the team from DataSift to spend a few days talking digital and social—and eating BBQ. With a dynamic lineup of…

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