From support to HR or product, a company’s online community contains a wealth of good ideas to improve a business.  There are dozens if not hundreds of valuable people who actively participate in them.  But with such a volume of content and only so much time, how do you get a birds eye view of it all?  What’s the best way to pinpoint the ideas and people that really matter within your online community? DataSift…

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In the age of Big Data, with so many powerful apps available for social listening, engagement and analytics, it’s easy to forget that in many digital agencies and research firms, CSV files, pivot tables and (gasp!) Excel charts are still ubiquitous. The truth is, for certain types of monthly or quarterly reports, they just work; they’re reliable and easy to use. The challenge is that these tools don’t accommodate big social data use cases: millions…

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